Shipping Policy

Thank you for shopping at Fixupgenix. We are committed to delivering your tools quickly, securely, and reliably. Please review our shipping policies below.

1. Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
Custom or bulk orders may require additional time—contact us for details.

2. Shipping Methods & Delivery Times

We offer domestic and international shipping through trusted carriers such as USPS, FedEx, UPS, and DHL. Estimated delivery times:

Destination	Estimated Delivery Time
United States	3–7 business days
Canada	5–10 business days
International	7–20 business days

Delivery times are estimates and may vary due to factors outside our control (e.g., customs delays, carrier disruptions).

3. Shipping Rates

Shipping charges are calculated at checkout based on order weight, dimensions, and destination.
Free shipping may be available for qualifying orders—check our homepage or promotions for details.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can track your shipment anytime through our website or the carrier’s site.

5. Shipping Restrictions

We do not ship to P.O. boxes (for large/heavy tool orders).
Some products may be restricted in certain countries due to customs regulations.
The buyer is responsible for all customs duties, taxes, or import fees for international shipments.

6. Damaged or Lost Shipments

If your order arrives damaged or does not arrive:

Contact us within 7 days of delivery with your order number and photos (if applicable).
We will work with the carrier to resolve the issue or send a replacement if necessary.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for items delivered to the wrong address due to customer error.

8. Contact Us

For any questions or concerns about your shipment, please contact us:

📧 Email: support@fixupgenix.com
🌐 Website: fixupgenix.com
📍 Address:HEXUU LIMITED
Room 602, 6/F, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong