Contact Us

At Fixupgenix, we’re here to support you before, during, and after your purchase. Whether you have questions about products, need help with an order, or just want to chat about tools—we’re ready to help.

📞 Customer Support

Our team is available to assist you:

Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Email: support@fixupgenix.com
Phone: +852 56051772
Response Time: We aim to reply to all inquiries within 24 business hours.

🛠 Product Inquiries

Need help choosing the right tool or kit? Want more details about a specific item? Our team of tool experts is happy to provide personalized recommendations.

🚚 Order & Shipping Questions

For questions about your order status, tracking number, or delivery issues, please include:

• Your full name

• Order number

• Any relevant screenshots or photos (if applicable)

🔄 Returns & Exchanges

Visit our Return & Exchanges Policy page for instructions or reach out directly for assistance.

📍 Mailing Address

HEXUU LIMITED
Room 602, 6/F, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong

If you're ready to build your best tool kit, or need expert support, don’t hesitate to reach out. We’ve got your back.