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Payment Policy

At Fixupgenix, we prioritize secure, seamless, and transparent transactions. This Payment Policy outlines the payment methods we accept and related terms for shopping on our site.

1. Accepted Payment Methods

We currently accept the following payment option:

  • Digital Wallets: PayPal

All payments are processed securely via our PCI-compliant payment partners.

2. Currency

All prices on our website are listed in USD ($) unless otherwise specified. If you are purchasing from outside the U.S., your financial institution may apply currency conversion fees.

3. Payment Security

We take security seriously. All transactions are encrypted using SSL (Secure Socket Layer) and processed through secure third-party gateways. We do not store your credit card or financial information on our servers.

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your purchase details and order number. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us.

5. Failed or Declined Transactions

If your payment is declined:

  • Double-check your billing information

  • Ensure your card is active and has sufficient funds

  • Contact your bank or card provider for authorization issues
    If problems persist, contact us for an alternative payment method.

6. Taxes & Duties

  • U.S. Customers: Sales tax is applied based on your shipping address and applicable state laws.

  • International Customers: Customs duties, VAT, or import taxes (if applicable) are the buyer’s responsibility.

7. Fraud Prevention

We reserve the right to cancel or flag any order suspected of fraud, unauthorized activity, or violation of our Terms of Service. We may request identity verification for high-value or suspicious orders.

8. Need Help?

If you have any payment-related questions, contact our support team:

📧 Email: support@fixupgenix.com
🌐 Website: fixupgenix.com
📍 Address: HEXUU LIMITED
Room 602, 6/F, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong